Clinical Manager

Clinical Manager – Specsavers

Role Purpose

As a Clinical Manager at Specsavers, you will play a pivotal role in delivering a seamless and efficient clinical experience for our customers. You will lead the clinic and contact lens operations, ensuring exceptional service, minimal waiting times, and a well-organised environment. You will also support the development and performance of your team, driving clinical excellence, commercial success, and a culture aligned with Specsavers’ values.

Key Responsibilities

Clinic & Contact Lens Operations

• Manage clinic flow to ensure patients are seen promptly and efficiently.
• Oversee the contact lens department, ensuring high standards of service and technical excellence.

Team Leadership & Development

• Lead, coach, and motivate your team to deliver outstanding customer service.
• Conduct regular team meetings, training sessions, and 1-2-1s to support development and performance.

Customer Experience

• Act as the first point of contact for patients, ensuring a warm and professional welcome.
• Resolve customer concerns confidently and positively.

Store & Business Support

• Support daily store operations, including key holder for opening/closing the store and delivery of morning team huddles as required
• Assist with business planning and drive key performance indicators (KPIs).
• Maintain store compliance with legal and professional standards.

Benefits

• Full time - 40 hours a week - weekend working is essential for this role
• Early and late shifts
• Salary - £32,000 plus a generous monthly bonus
• Private healthcare
• Specsavers perks 
• Free parking 

Specsavers Behaviours

Focus on the Customer

• Always act in the best interests of the customer.
• Seek ways to improve service and exceed expectations.

Support the Partnership

• Collaborate with store partners to grow the business.
• Respect and understand partner challenges.

Act as One Team

• Support colleagues and work collaboratively.
• Value diverse perspectives and communicate openly.

Make It Happen

• Take ownership and deliver results with passion.
• Involve the right people and keep things simple.

Understand Our Business

• Be curious about Specsavers’ products, services, and history.
• Act as a brand ambassador and embrace change.

Leadership Expectations

• Lead by example, living Specsavers’ values and behaviours.
• Set clear direction and help others understand their role.

Essential Skills & Experience

• Proven experience in team leadership and people development.
• Strong organisational and communication skills.

Desirable Skills

• Knowledge of contact lens products and services.
• Experience in the optical and/or hearing sector.