Contact Centre Team Manager
ContractTypeAndDuration
Full Time, Permanent
The role
This vacancy has now expired. Please see similar roles below...
Are you ready to manage a team of specialists in a fast-paced and customer focussed environment?
Specsavers are on the lookout for a dedicated and results-oriented Contact Centre Team Manager. In this role, you’ll be at the forefront of delivering exceptional customer service by managing and motivating your team to meet personal, team, and area KPIs and SLAs.
You’ll facilitate team huddles and meetings, and champion the Specsavers values and behaviours. You’ll conduct quarterly reviews and hold regular 1-2-1’s, to assess performance and to create tailored development plans and personal targets.
You’ll also be overseeing department projects, analysing data and participating in recruitment assessment centres. You’ll work closely with key stakeholders to effectively resolve complaints and drive positive change within the contact centre. Adaptability is crucial, as you’ll need to thrive in a fast-paced environment, maintain commercial awareness, and have a strong record of delivering results.
If you’re passionate about guiding a team to success and making a real impact, we want to hear from you. Join us at Specsavers and be part of a team that values excellence, innovation, and positive change.
Key information
Location
Nottingham
- Contact Centre
- Permanent
Apply by
31st January
Related jobs
Sorry, there are no results that match your selected criteria.
You can view all our open vacancies here.
Related jobs
Salary
€26,500
Location
Galway, Ireland, Republic of Ireland
Contract Duration
Permanent
Area of Interest
Retail Assistant
Locations
Galway
Description
Are you a caring individual looking to start your career as an Optical Assistant? You’ve come to the right place. We aren’t looking for people with years of experience and heaps of qualifications, ju
Reference
sf-82244-1
Expiry Date
01/01/0001

Author
Andrew Hastings
Author
Andrew HastingsSalary
£10.20-£12.41 an hour DOE
Location
Penge, Greater London, United Kingdom
Contract Duration
Permanent
Area of Interest
Retail Assistant
Locations
Penge
Description
Penge Specsavers. Are you a caring individual looking to start your career as an Optical Assistant? You’ve come to the right place. We aren’t looking for people with years of experience and heaps of
Reference
sf-82974-1
Expiry Date
01/01/0001

Author
Hannah Crook
Author
Hannah CrookSalary
£10.20 - £12.21 per hour
Location
Port Talbot, Wales, United Kingdom
Contract Duration
Permanent
Area of Interest
Trainee Optical Assistant
Locations
Port Talbot
Description
So, you’re a proactive people person, passionate about retail and offering the best customer service? Sounds like you’d be a great fit here. So, if you’ve ever considered a career in optics, this Trai
Reference
sf-82975-1
Expiry Date
01/01/0001
Salary
£12.41 per hour
Location
Alfreton, East Midlands, United Kingdom
Contract Duration
Permanent
Area of Interest
Optical Assistant
Locations
Alfreton
Description
Optical Assistant - Alfreton Are you a caring individual looking to continue your career as an Optical Assistant? You’ve come to the right place. We’re looking for passionate, hard-workers with some
Reference
sf-82973-1
Expiry Date
01/01/0001

Author
Rebecca Hooper
Author
Rebecca Hooper