Customer Care Manager

Are you passionate about delivering gold-standard eye care and supporting a professional clinical team? Do you thrive in a fast-paced environment and love helping others grow? If so, we’d love to hear from you!

We’re looking for a Customer Care Manager to join our Ebbw Vale store - someone who lives and breathes our Specsavers values and is committed to providing a Total Care experience for every patient. This is a full-time position, with mandatory weekend working across 5 days.

As our Customer Care Manager, you’ll play a vital role in ensuring our clinics run smoothly and our patients receive the best care possible. Your responsibilities will include:

• Clinic Administration: Confirm patient attendance, manage bookings, and maintain GDPR compliance.
• Clinic Management: Prepare patients for exams, manage clinic flow, and support seamless transitions to retail or dispensing teams
• Specialist Clinical Expertise: Receive full training to become a certified Clinical Technician, including drug instillation and advanced screening services (OCT, fundus photography, IOP, etc)
• Team Leadership: Train and develop team members, monitor clinical KPIs (e.g. OCT uptake, CIPD), and support store-wide improvements
• Innovation & Trials: Lead the implementation of clinical trials and pilot schemes, working closely with the Optometry Director and wider team

What we are looking for

• Experienced in multitasking and managing high-volume environment
• Passionate about patient care and continuous self-development
• Familiar with retail standards and business operations
• A natural leader who thrives on improving processes and supporting others

No prior clinical experience is required – full training will be provided. However, experience in optics or healthcare is highly desirable.

What’s on offer?

• Basic salary of £30,000 per annum (upon full training)
• Full time position Mon-Sun across 5 days, including weekend working
• 30 days annual leave entitlement including bank holidays
• Your birthday off 
• Fully funded Clinical Technician Certification
• Sick pay
• Enhanced maternity pay
• Clear path for managerial development
• Access to WeCare, Headspace & more
• Corporate access to PureGym

For further information about this role please contact thomas.shrewsbury@specsavers.com