Customer Experience Coordinator

Customer Experience Coordinator

So, you’re a proactive people person ready to be the friendly face our stores need? Sounds like you’d be a great fit here. If you’ve had previous experience working within a customer facing role, this Customer Experience Coordinator role could be perfect for you.  

As a Customer Experience Coordinator, you’ll use your passion for the Specsavers brand, products and services alongside your incredible customer service skills, to create an outstanding store environment for both our customers and our team. 

Our business  

Based in Shandwick Place, Edinburgh.

Our team  

We have a wonderful team of dedicated people in our store ready and waiting for you to meet.    

What’s on offer?  

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:   

• Salary £10.20 - £12.41 per hour (depending on age) 
• Working hours 37.5 (must be able to work weekends) 
• Benefits 
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription to the Headspace app 
• Eyecare and hearcare discounts for you and your family
• Enjoy an additional paid day off on your birthday to celebrate you!

 Job responsibilities

• Act as the first point of contact for walk-in customers, greet every customer warmly, arranging repairs or addressing concerns as appropriate
• Proactively engage with customers to explore their needs and offer assistance
• Clearly communicate Specsavers products, services, and promotional offers to customers
• Maintain a clean, organised, and visually appealing front-of-store environment in line with Specsavers retail standards
• Collaborate closely with the shop floor and clinical teams by monitoring the clinic flow and communicating any delays to enhance efficiency throughout the customer journey
• Embrace change positively and promote cross-team collaboration in alignment with Specsavers’ vision and values

What we’re looking for? 

If this is still sounding like a bit of you, we do need you to have a few skills to get started as a Customer Experience Coordinator. These include:  

• Previous experience in a fast-paced customer service environment 
• Experience of operating in the retail sector
• Confident across all categories
• Great customer service skills
• Ability to adapt to varying customer needs and queries
• Proven ability to lead a team
• Strong  problem-solving  skills
• Be self-driven and be able to effectively deliver through teams

Checked all the boxes? This job will close when it's filled, so don't delay, apply today! Or for more information, please email thomas.shrewsbury@specsavers.com