Customer Service / Admin Assistant

Customer Service / Admin Assistant - Walton on Thames Hearcare 

Our Store
Based in Walton On Thames, we are looking to welcome an administrative assistant to our Audiology team!

What's on offer? 

• Hours: 37.5 hours per week including weekend working
• Salary: Up to £12.21 per hour {age dependent} 
• Staff discount
• 28 days annual leave 
• Great career progression opportunities in a friendly store

So, you’re an organised, proactive person, passionate about doing a great job and offering the best customer service?  Sounds like you’d be a great fit here.  As a Customer Service / Admin Assistant in Specsavers Hearcare, you don’t need to have previous admin experience, you just need to be prepared to create an outstanding service and environment for both our customers and team, making sure every patient receives the best care in our stores.  

We are looking for people with great organisational and IT skills, superb time keeping, a professional and friendly approach and confidence in communicating at all levels. 

Some of the key tasks are as follows -

• Explore customer needs thoroughly, and approach customers to offer assistance
• Provide customers with information on how to wear and care for hearing aids
• Provide customers with hearing aid aftercare information
• Utilise the IT systems as required
• Make aftercare calls and run reports
• Undertake banking duties
• Order stock and undertake stock checks
• Work to Specsavers Customer Service Standards
• Actively seek to improve your own skills and product knowledge

We’re always keen to progress our Hearcare Clinic Co-ordinators so for the right person, this role could be your first step to a long and successful career in Audiology! 

If you’re ready and raring to join our team and drive our practice forward, we can’t wait to hear from you. You just need to be passionate, a great team worker and communicator, confident in using IT systems, and have an ability to adapt so apply today!