Customer Service Apprentice

Specsavers. A household name and a Highstreet staple. And you could be part of the team.

As a Customer Service Apprentice at Specsavers, you’ll be the friendly face at the heart of our stores, working among a team of experienced professionals to deliver unmatched customer service every single day.

This Apprenticeship opportunity will give you the chance to spend 13 months building the skills and confidence that come with training in a paid full-time job — all while being supported by a welcoming, highly experienced team.

You’ll  gain valuable experience in admin and call centre-style tasks, such as handling customer queries over the phone, booking appointments, managing records, and supporting the day-to-day running of the store behind the scenes. It’s a varied and rewarding role that will give you a solid foundation for a future career in retail, healthcare, or customer service.

Our store 

Based in our North Street store in Brighton, you’ll be part of a fast-paced, customer-focused environment where no two days are the same. While this will be your main base, the role may also involve occasional travel to our nearby spoke stores in London Road (Brighton), Hove, and Portslade — giving you the chance to experience different store environments and broaden your skills even further.

Our team  

We have a wonderful, welcoming team of dedicated people in our store, ready and excited to support you on your journey. From day one, you’ll be surrounded by colleagues who are passionate about what they do and committed to helping you learn, grow, and succeed. Whether it’s sharing knowledge, offering guidance, or just making you feel part of the family — we’re here for you every step of the way.

What’s on offer?  

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:   

• £10.23 per hour
• 37.5 hours per week (may include weekend working)
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription to the Headspace app 
• Eyecare and hearcare discounts for you and your family
• Enjoy an additional paid day off on your birthday to celebrate you!
• Enhanced family leave and company sick pay