Customer Service Assistant Apprentice

So, you’re a proactive people person, passionate about retail and offering the best customer service? Sounds like you’d be a great fit here. So, if you’ve ever considered a career in optics, this Customer Service Apprentice role could be perfect for you.  

We are currently looking for individuals who are enthusiastic about providing great Customer Service and would like to pursue a career in retail or management. This Apprenticeship opportunity will give you the chance to spend 13 months building the skills and confidence that come with training in a paid full-time job, all the time surrounded by a friendly, highly-experienced team who will support you every step of the way. 

Our store   

Based in the heart of Tunbridge Wells, our busy Specsavers store sits in a prime high‑street location right by the town’s clock tower, placing it at the centre of a vibrant retail area. With excellent public transport links, the store is just a short walk from Tunbridge Wells train station and is served by multiple frequent bus routes, making commuting simple and convenient. As a well‑established store offering a full range of optical and audiology services, including eye tests, contact lens support, hearing checks and advanced OCT scanning, our team is dedicated to delivering high‑quality care to a loyal and growing customer base.

Our team   

We have a wonderful, close‑knit team of dedicated people in our Tunbridge Wells store, all ready and excited to welcome you. With a mix of experienced optical and audiology professionals, talented retail colleagues, and friendly customer‑facing team members, the store thrives on collaboration, expertise, and a shared passion for delivering exceptional care. Every member of the team plays an important role in creating a supportive, upbeat atmosphere where learning and development are encouraged and great customer service sits at the heart of everything we do. You’ll be joining a group who genuinely enjoy working together and take pride in helping our community see and hear at their best.

What’s on offer?   

Our apprenticeship scheme gives you the chance to really set yourself up for a great career in a fantastic company, and earn a full-time wage at the same time.  
You’ll not only spend 13 months in a paid job, but also learn your trade while surrounded by our friendly, passionate and highly experienced team who’ll support you every step of the way.

• Salary between £8.65ph - £11.05ph
• Full time - 40 hours per week, to include weekend working
• We will auto-enrol you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription to the Headspace app
• Eyecare and hearcare discounts for you and your family
• Enjoy an additional paid day off on your birthday to celebrate you!
• Enhanced family leave and company sick pay

Main responsibilties

• Answering calls / Booking appointments  
• Diary management 
• Communicating effectively with customers and clinicians
• Computer and phone based tasks

What we’re looking for? 

If this is still sounding like a bit of you, we do need you to have a few skills to get started as a Customer Service Apprentice. These include:  

• Passion for providing excellent customer service and making customers’ lives easier 
• Great teamwork 
• A good initiative 
• Confidence in using IT systems 
• Excellent communication and listening skills 
• Prepared to step out of your comfort zone and try something new 
• Able to receive feedback and be open to development, knowing we’ll be there to support and guide you throughout your process (with your openness and our guidance, your opportunities will be endless)

Find out more 

For more detailed information about the Specsavers Apprenticeship programme, please click the link below.  

Apprenticeships at Specsavers | Specsavers UK Careers  

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