Customer Service Partner

Position: Customer Service Partner (CSP) – Audiology Domiciliary

Location: Surrey

Salary: £35k Basic + £5k car allowance alongside 30% of the business profit as dividends

Our business opening opportunities.

Join us as we expand in 2025 our Specsavers Home Visits Service with a brand-new standalone Domiciliary Audiology Business model. Building on our global brand's success, this is your opportunity to make a real difference in people's lives while establishing a rewarding career as an Audiology Domiciliary Customer Service Partner.

Why Choose Specsavers?

As an Audiology Domiciliary Customer Service Partner, you'll enjoy the freedom to run your own business while benefiting from dedicated support. You'll have ongoing assistance from our expert support office teams and local optics domiciliary administration team, ensuring you have everything you need to succeed.

We’re looking for a passionate, ambitious, and hard-working Retailler or Customer Service expert with leadership skills and business acumen, ready to lead our new domiciliary audiology business. You are the heartbeat of your growing business, you will serve your community, and you will create a lasting asset for your family. Essentially, you can look after your customers and take care of your teams, while we look after you.

As a partner, you will:

• Build and develop your own team.
• Be the driver for clinical and retail excellence.
• Look after your customers and serve your community.
• Make critical, everyday decisions.

As a partner, you will get:

• Security of a guaranteed competitive salary.
• Increased income from business profit as dividends.
• Access to cutting-edge clinical technology and outstanding opportunities for professional development to reach your ambitions.
• An opportunity for flexible working.
• Generous benefits including medical, dental, pension, and more.

As a partner, you will have:

• Retail/Customer service experience
• Leadership skills and business acumen
• Right to work in the UK.
• Valid driving license.
• Passion about maintaining high-quality clinical and retail standards.

About the Domiciliary Business

If you have leadership skills and business acumen in a retail environment and want to explore what Specsavers partnership has to offer, then this could be the perfect role for you. It will allow you the opportunity to put your skills to the test and make a real difference to the quality of people’s lives and help support a local community. Or perhaps you are an expert in Customer Service, looking for a change of environment and want more diversity with added freedom in your working day. 

Geographically you will work over a set ‘territory’, with the ability to shape your clinics and scheduling through the local administration team and through your commitment to the highest service and professional standards, you will be able to build lasting relationships with existing and new customers to continually add value and grow your business.

Requirements of the role

You will bring strong leaderships skills and business acumen to this role. We will help you develop your skills in Audiology through the Audiology Practitioner role, you’ll also need to share the Specsavers ethos. We’re looking for someone who wants to grow and develop the team, offer exceptional customer care and improve patient outcomes. You’ll be a Customer Service Expert/Retailer who prides themselves in their delivery of excellence, isn’t afraid of a hands-on approach, and someone who is keen to get involved and build a rapport with their team and the local community. In summary, you’ll be a highly skilled Customer Service Expert or Retailer willing and able to help drive the business forward.

Development for role

To fulfil this role, you will be required to complete the Audiology Practitioner course within 12 months. This means you will be a non-registered trained clinician able to work under the delegated authority and supervision of a named Hearing-Aid Dispenser, undertaking a range of clinical activities along the audiology customer pathway.

In your journey to partnership, we will help guide you on your pathway journey, giving you the best chance of success.

About Joint Venture Partnership

We’re a family-run business, with a small-company feel but totally-global stature. Each of our businesses follows our Joint Venture Partnership model. Partners are ‘A’ shareholders in charge of the day-to-day running of the business. This means you’ll receive the profits and enjoy the capital growth, as well as a market salary and other benefits from our joint venture business entity, to give you that extra bit of security.

Find out more

If you’d like to find out more about this fantastic opportunity, then get in touch, we’d love to tell you more about it.

Contact partnerattraction@specsavers.com