Hearcare Administrator

Specsavers. A household name and a Highstreet staple. And you could be part of the team.    

As an Administrator at Specsavers, you’ll be organised and equipped to tackle a wide variety of tasks. This includes all aspects of hearcare administration such as triaging patients, answering calls and general queries, updating and filing records, managing appointments, banking, through to repairs to hearing aids, and other key operational duties. The aim is to provide a top‑notch administrative service that supports the store’s overall success.  

Our store

The position will be based across both our Folkestone and West Park Farm stores.

The Specsavers Folkestone store, located in the Bouverie Place Shopping Centre, is a busy, community‑focused optical and hearing hub known for its professional, friendly service and strong reputation for customer care. It benefits from excellent public transport links, with several nearby bus stops and is within walking distance of Folkestone Central Train Station and Folkestone West Station, providing strong connectivity for those commuting from surrounding areas. Additionally, parking is available in nearby car parks, offering practical access for drivers visiting the Bouverie Place Shopping Centre.

The West Park Farm store is conveniently located within the Sainsbury’s Park Farm Retail Park on Park Farm Road. The store is easily accessible by car and offers free parking for staff members, and well‑served by nearby bus stops such as Sainsbury’s and Folkestone Academy, making it a practical and well‑connected destination for customers.

Our team  

The team across Specsavers Folkestone and West Park Farm are known for being professional, friendly, and committed to delivering high‑quality care to every customer. Within both stores, colleagues work collaboratively across optical and audiology services, bringing together qualified optometrists, dispensing professionals, audiologists, and skilled retail team members who create a welcoming and reassuring environment. Their commitment to customer care, alongside a supportive culture internally, makes the Folkestone store an engaging, people‑centred workplace where colleagues take pride in helping customers feel confident in their eye and hearing health.

What’s on offer?  

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:   

• Salary up to £12.41ph, depending on age
• Full-time (40 hours) or part-time hours available - a minimum of 3 days a week, to include 1 weekend day each week
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription to the Headspace app 
• Eyecare and hearcare discounts for you and your family
• Enjoy an additional paid day off on your birthday to celebrate you!
• Enhanced family leave and company sick pay

What we’re looking for? 

• Excellent administration and organisational skills 
• Outstanding customer service approach, able to provide support and reassurance to customers via email and on the phone
• Team player with a positive can-do attitude 
• High level of interpersonal skills with the ability to build working relationships with a wide range of people
• Previous experience of working within an audiology/optics environment desireable but not required

In short, if you’re ready to get started and drive your career and our practice forward, we can’t wait to hear from you.