Do you enjoy problem solving, with a key eye for detail and a proactive attitude? If so, we have an opportunity for you.
In this role you’ll take ownership of maintaining and enhancing routine reporting procedures. You’ll deliver analysis that supports and recommends key decisions for improvements within the Contact Centre, and other customer operation functions ensuring that your insights have a direct impact on operations. You’ll maintain and improve routine reporting procedures, deliver data analysis to support key decision-making, highlighting trends and patterns.
Collaboration is key in this role. You’ll work closely with the Contact Centre management team, wider colleagues and stakeholders to address business challenges. Additionally, you’ll support the Real Time team in managing the day-to-day operations of the Contact Centre. You’ll have a natural aptitude for analysis and problem-solving, a proactive attitude, and a desire to learn and grow in areas such as Power BI, SQL, and basic Python. Basic familiarity with data tools and technologies is essential, along with strong communication and influencing skills.
You’ll have the flexibility to work in a hybrid environment, with an expectation to be on-site 3 days out of 5, including time for Real Time team support.
If you’re ready to make a significant impact and grow your career, apply now to join our dynamic team!
