Optical Call Centre Assistant

Specsavers. A household name and a Highstreet staple. And you could be part of the team.    

As an Optical Call Centre Assistant at Specsavers, you’ll be organised and equipped to tackle a variety of tasks, including all aspects of optical administration including NHS forms and triaging, answering calls and general queries, updating & filing records, and managing appointments. The store is looking for someone with previous optical experience, as optical knowledge will be essential in the role. The aim is to provide a top-notch administrative service that will support the store’s success.   

Our store   

Located right in the heart of Brighton on North Road, our Specsavers store is perfectly positioned for convenience and accessibility. Just a short walk from the city’s vibrant shopping streets, the store enjoys a steady flow of customers from the local community and visitors alike. There are excellent parking options nearby, including North Road Car Park, located just steps away, and Brighton Theatre Car Park, only a 2-minute walk from the store—making it easy for both customers and team members to reach us. Public transport links are also fantastic, with Brighton Railway Station just a 5-minute walk away and numerous bus routes serving North Road and the surrounding area. With a dynamic, fast-paced environment and a strong reputation for delivering exceptional eye and hearing care, this is an exciting place to grow your career and make a real impact.

Our team   

You’ll be joining a friendly, supportive group who are passionate about delivering exceptional care to every customer. Our team consists of around 20 colleagues, including experienced optometrists, dispensing opticians, and a dedicated retail team, all working together to provide the best possible service. We pride ourselves on creating a welcoming environment where collaboration and learning are encouraged. We’re excited to welcome someone who brings enthusiasm, fresh ideas, and a commitment to outstanding service. This is a fantastic opportunity to work alongside experienced professionals, develop your skills, and take the next step in your optical career.

What’s on offer?   

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:   

• Full time - 40 hours, to include weekend working
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription to the Headspace app 
• Eyecare and hearcare discounts for you and your family
• Enjoy an additional paid day off on your birthday to celebrate you!
• Enhanced family leave and company sick pay

What we’re looking for?   

If this is still sounding like a bit of you, we do need you to have a few skills to get started as an Optical Call Centre Assistant. These include:   

• Previous experience in a fast-paced customer service environment
• Experience in optics business 
• Basic knowledge/experience of optical terminology 

If you have everything we’re looking for and are excited by this opportunity, we’re excited to hear from you. Checked all the boxes? This job will close when it's filled, so don't delay, apply today!