Tech Customer Service Desk Analyst

Want to be the friendly face of tech at Specsavers?
We’re on a mission to change lives through better sight and hearing—and we know that great technology support plays a huge part in making that happen. That’s where you come in.

At Specsavers, our Technology Customer Service Desk is the heartbeat of IT support. It’s where thousands of colleagues across Optics, Audiology, Domiciliary, and our corporate teams turn when they need help. Whether it’s fixing issues, answering questions, or getting new starters up and running, this team is the first and most important touchpoint for all things tech.

As a Desktop Support Analyst, you’ll be right at the centre of it all. You’ll be the go-to person for resolving hardware and software issues, delivering a first-class service that keeps our people smiling and our systems running smoothly. You’ll also be the welcoming face for new colleagues, helping them get set up and settled in from day one.

You’ll thrive in a fast-paced environment where no two days are the same. From answering calls and logging incidents to running colleague training sessions and improving our support documentation, you’ll be constantly learning, growing, and making a real difference. And with clear goals—like answering 80% of calls within 60 seconds and resolving most issues within a day—you’ll always know what success looks like.

If you’ve got a passion for tech, a knack for problem-solving, and a natural way with people, we’d love to hear from you. You don’t need to know everything on day one, but you do need to be eager to learn, adaptable, and ready to bring our values to life in every interaction.

Ready to join a team where your support really matters?
Apply now and help us deliver technology that changes lives.