Specsavers Contact Centre
What is the Specsavers Contact Centre?
The contact centre is responsible for handling over 1.4 million customer & partner interactions every year. We have a team of over 100 colleagues to support these interactions. The contact centre at Specsavers has three avenues that our customers and stores can contact us on, phone which is our predominate avenue, emails and live chat.
Why join us?
We’re committed to seeing you develop. Joining Specsavers is just the start. Once you’re here, we’re here to support in you in mastering your role but at the same time growing as an individual and professional. You and your manager are well equipped to ensure you have a clear development plan in place whether there are specific skills you are interested in learning or you want to experience different areas of the Contact Centre or wider Specsavers business.
Careers at the Contact Centre
To work within the contact centre at Specsavers we need people who genuinely have a passion for customer service and want to do the right thing for our customers, are you able to multitask working on different systems, work well within a team and care for the people around you? Then this is the role for you!
“We help people as a company, whether indirectly through the finance department or directly through our agents on the phones, we are having an impact on someone’s life.”
Adam Hill
Contact Centre Team Manager
“I think the main thing I’ve learnt is to have confidence in myself. My manager instils that upon you to have that belief that what you’re doing is the right thing.”
Iain McLean
Contact Centre Team Manager
“One of the best things that I find about Specsavers and working here is that there are so many things in that are place to help your development, not necessarily just within the role that you’re in but also in terms of the career and what you plan to do in the future.”
Patryk Parkosz
Customer Services Specialist
“I do a lot of mentoring with people on my team as well so seeing them blossom and pass their probations and really just get stuck into it and do really well and succeed, for me that’s just everything.”
Zoe Barber
Customer Services Specialist
Flexible working with us
After passing your probationary period, you’ll be able to adopt a hybrid working pattern with us at the Contact Centre. This will take the form of 3 days in the office and 2 days at home allowing more flexibility with your working pattern to suit your needs.
We’ll do our best to tailor your working hours to your commitments outside of work whether that’s looking after little ones or spending time to look after yourself.
We’re happy to talk flexible working!
Aspiring Managers Programme
The programme has been designed to provide a structured calendar of events and skill development sessions to help ready colleagues that have a passion and desire to develop into a role with line management responsibilities. During 2021/22, 75% of the delegates on the programme secured role changes or promotions within the business, and the programme has helped to raise their personal profile in addition to developing desired skills and knowledge for the future.
The programme utilises a blend of learning activities and styles; combining our own internal Specsavers L&D training and development interventions, with sessions which encourage reflection and a mixture of individual/cohort led activities that complement their learning.