Admin / Scheduler

Join our Home Visits Team on a full time basis as a Customer Service Advisor/Administrator, and you’ll discover why at Specsavers, we pride ourselves on providing the foundation for exciting, long-term careers.

A home where your previous expertise will be truly valued and where you’ll be given the opportunity to thrive. With a business that’s constantly expanding, both in the UK and abroad, the opportunities to expand your knowledge base and develop a career have never looked better.

Hours: 37.5 hours, no weekends required, no bank holidays, 9am-5:30pm

Location: Birmingham Business Park, B37 7YS (office)

Experience: Customer service experience, preferably from a contact centre environment

It will be your responsibility to make sure every customer gets a great experience before or after having their appointment. It means supporting the scheduling team and listening to what they want, booking in appointments, answering any queries that they may have regarding their spectacles or prescription to your best ability, and making sure their needs are known before they are even seen. You’ll work to NHS guidelines (as well as our own high standards), give good, clear advice and make a positive impression, thanks to your polite and professional approach.

You will assist in the operation of the business to achieve sales targets and the delivery of excellent levels of customer service through the efficient answering of the telephone and appropriate direction of enquiries.

If you like the sound of this opportunity, get in touch, we'd love to tell you more about it.

Benefits:

• Casual dress
• Company events
• Employee discount
• On-site free parking
• Store discount
• Headspace app subscription
• Percentage discounts on supermarket/groceries purchases, entertainment, home, utility discounts, discounts on gym and fitness memberships.
• Access to Diversity & Inclusion networks
• Health & Mental Wellbeing support subscription WeCare (includes access for immediate family)
• Access to the personal service: Best Doctors (a service that provides online consultant support and access to Canada Life's Second Medical Opinion). Your own Private GP available.
• Personal Specsavers Development Plan
• Opportunity to work with a friendly team
• Continuous personalised training via a training portal (can be accessed anywhere 24/7)

Schedule:

• 37.5 hours
• No weekends
• No bank holidays

Job Types: Full-time, Permanent

Pay: £11.64 per hour

Expected hours: 37.5 per week

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Benefits:

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• Canteen
• Casual dress
• Company events
• Company pension
• Employee discount
• Employee mentoring programme
• Health & wellbeing programme
• On-site free parking
• Store discount

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Schedule:

• Monday to Friday
• No weekends

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