Administration Assistant

Administration / Customer Service Assistant 

Specsavers. A household name and a Highstreet staple. And you could be part of the team.  

As a Customer Service Assistant at Specsavers, you’ll be organised, IT proficient and equipped to tackle a variety of tasks, including all aspects of administration including checking NHS submissions, chasing up any missing information, handling any issues that may arise with our NHS orders, alongside inbound and outbound calls. This role also involves working on the shopfloor on a rota basis helping with our hearing repairs and enquiries. The aim is to provide a top-notch Customer service that will support the store’s success. 

Our store 

Come and join the Dudley Specsavers world concept store. The state-of-the-art store has all new equipment and is cutting edge in its design and customer/colleague facilities. Are you ready to join a super high performing business which is centred around colleague excellence and developing our teams to be the best and further their careers? All combined with regular social events, nights out and incentives.

What’s on Offer? 

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include: 

• Up to £22,759.11 per annum
• 28 days annual leave plus an extra day for your birthday 
• Full time with one weekend day
• Pension contribution 
• Specsavers Perks – our discounted benefits scheme 

• Annual subscription to the “Headspace” app 
• WeCare – UK confidential employee health helpline and access to online GP
• Outstanding development opportunities 
• Access to latest clinical technology and equipment 
• Regular team events and team building evenings 

What we’re looking for? 

Some of the skills we’re looking for include: 

• Passion for providing excellent customer service and making customers’ lives easier 

• Great teamwork 

• Confidence in using IT systems 
• Good Administration Skills

• Excellent communication and listening skills 
• Highly organised with attention to detail
• Excellence in working at pace to strict deadlines with accuracy

• Prepared to step out of your comfort zone and try something new 

Find out more 

If you have everything we’re looking for and are excited by this opportunity, we’re excited to hear from you. Head to our website to learn more about the role, or even better, apply now.