Banking Services Senior Administrator

Ready to amplify your impact in the world of banking?

Join the Banking Services team as Senior Administrator, where you’ll get involved with retail banking services for our stores and Support Office companies across the UK, ROI and the Netherlands.  Your goal is to deliver top-notch banking services, manager merchant acquiring function and build great relationships with our customers and partners.

In this role, you’ll be at the heart of our Banking Services team, making sure everything runs smoothly, you’ll collaborate with both internal and external customers, providing great service and always seeking ways to enhance our processes. Plus, you’ll support with rolling out new initiatives and transitions.

Your daily tasks will include reconciling, preparing and authorising financial data for all external Specsavers Finance Guernsey Ltd bank accounts, you’ll be the financial detective, investigation transactional data, identifying at risk-items and making sure these are resolved or escalated. You’ll also be the go-to person for merchant acquiring tasks, arranging PDQ machine orders and swaps with Worldpay/EMS and handling related queries within the required timeframe.

But that doesn’t stop there – you’ll keep automation data tables up to date; upload ROI and Dutch data files using various banking platforms and make sure everything is accurate by running automation and analysing outputs. Handling investigations and queries, providing cross-functional support and training to understand the end-to-end process of automation data flows will also be part of your role.

You’ll bring customer service experience, can drive resolution on queries, is proficient in Microsoft package (O365). Build effective relationships with internal and external stakeholders. Having an effective communication style couple with handling ever changing priorities will set you a part.

This role closes on 16^th January 2025; however, we may close the advert sooner if we get inundated with high-quality applications. Apply now – you’ll be pleased that you did.