Call Centre Assistant/ Administrator

Specsavers. A household name and a Highstreet staple. And you could be part of the team.    

As a Call Centre Assistant and Administrator at Specsavers, you’ll be organised and equipped to tackle a variety of tasks, including all aspects of optical administration including NHS forms and triaging, answering calls and general queries, updating & filing records, and managing appointments. The aim is to provide a top-notch administrative service that will support the store’s success.   

Our store   

Based in Aberdeen. 

Our team   

We have a wonderful team in our store ready and waiting for you to meet.    

What’s on offer?   

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:   

• Salary £10.20 - £12.41 per hour (depending on age) 
• Working hours 37.5 (will include weekends) 
• Benefits 
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription to the Headspace app 
• Eyecare and hearcare discounts for you and your family
• Enjoy an additional paid day off on your birthday to celebrate you!
• Enhanced family leave and company sick pay

The role: 

• Efficiently answer all telephone calls to the store responding positively to Optical and Audiology customer enquiries or directing them to the appropriate department where needed
   
• Triage customers in line with NHS Grampian guidelines when calling with an eye health concern -  once trained
   
• Inform the Director / Manager of days and times where appointments are at capacity and days and times when appointment demand is weak. Supporting the management of the diary of clinics, allocating resource to ensure a diary efficiency
   
• Manage cancellations and where appropriate rescheduling appointments
   
• Confirm appointments with patients ahead of time to ensure the smooth running of clinics and discuss the benefits of enhanced services such as OCT
   
• Dealing with telephone queries and responding to online or email queries within agreed SLAs
   
• Advise customers of the current promotions, any relevant contact lens or product information including audiology services
   
• Support the Directors with ad-hoc tasks as required
   
• Assist with NHS and other administration tasks
   
• Be familiar with microsoft software such as Teams, Word and Excel
   
• Act as an ambassador for Specsavers at all time

What we’re looking for?   

If this is still sounding like a bit of you, we do need you to have a few skills to get started as Call Centre Assistant. These include:   

• Passion for providing excellent customer service and making customers’ lives easier 
• Great teamwork 
• A good initiative 
• Confidence in using IT systems 
• Excellent communication and listening skills 
• Prepared to step out of your comfort zone and try something new

If you have everything we’re looking for and are excited by this opportunity, we’re excited to hear from you. Checked all the boxes? This job will close when it's filled, so don't delay, apply today!