Call Centre Assistant

Specsavers. A household name and a Highstreet staple. And you could be part of the team.    

As a Call Centre Assistant at Specsavers, you’ll be organised and equipped to tackle a variety of tasks, including all aspects of optical administration including NHS forms and triaging, answering calls and general queries, updating & filing records, and managing appointments. The aim is to provide a top-notch administrative service that will support the store’s success.   

Our store   

Specsavers Burgess Hill is a modern and vibrant store located on Church Road in the heart of Burgess Hill.  Our store is known for its warm, welcoming atmosphere, efficient service, modern equipment and great selection of frames, with customers regularly praising the knowledgeable team. Getting to work is easy, with excellent public transport links—Burgess Hill Station is just a short walk away and several bus routes stop nearby—and convenient local parking options within the town centre. It’s a supportive, community‑focused environment and an exciting place to grow your career in optics or audiology.

Our team   

At Specsavers Burgess Hill, you’ll be joining a warm, highly experienced team who take real pride in what they do. Many of our colleagues have built long and successful careers within the store, creating a supportive and knowledgeable environment where new team members are welcomed and encouraged to grow. Our people are known for their professionalism, teamwork, and genuine passion for delivering outstanding care to every customer who walks through the door. You’ll be surrounded by friendly experts who love sharing their skills, celebrating success, and working together to provide the very best service to the local community.

What’s on offer?   

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:   

• Salary starting from £12.41ph 
• Flexible working options with full‑time (37.5) and part‑time hours available, including patterns that can be tailored around school hours for example
• No weekend working!
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription to the Headspace app 
• Eyecare and hearcare discounts for you and your family
• Enjoy an additional paid day off on your birthday to celebrate you!
• Enhanced family leave and company sick pay

What we’re looking for?   

If this is still sounding like a bit of you, we do need you to have a few skills to get started as Call Centre Assistant. These include:  

• Passion for providing excellent customer service and making customers’ lives easier  
• Great teamwork  
• Experience with record keeping and managing appointments 
• Confidence in using IT systems  
• Good Administration Skills 
• Excellent communication and listening skills  
• Prepared to step out of your comfort zone and try something new  

If you have everything we’re looking for and are excited by this opportunity, we’re excited to hear from you. This job will close when it's filled, so don't delay, apply today!