Call Centre Assistant

Call Centre Assistant -  Dublin 2 Dawson Street  

So, you’re a proactive people person, passionate about retail and offering the best customer service? Sounds like you’d be a great fit here. If you’ve ever considered a career in optics, this Call Centre Assistant role could be perfect for you.    

 As a Call Centre Assistant, you don’t need to have previous optics experience, you just need to be prepared to create an outstanding store environment for both our customers and our team, making sure every patient receives the best care in our stores.    

Our team   

We have a wonderful team of dedicated people in our store ready and waiting for you to meet.    

What’s on offer?   

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:   

• Full time - 40 hours per week 
• €13.50 per hour 
• 28 days holiday 

Responsibilities:

This position will be covering both the Optical departments with some of the following tasks:

• All aspects of administration
• Answering & transferring calls
• Booking and re-confirming appointments
• Responding to customer enquiries
• Updating & filing records
• Processing invoices
• Sending out correspondence

What we’re looking for?   

If this is still sounding like a bit of you, we do need you to have a few skills to get started as Call Centre Assistant. These include:   

• Passion for providing excellent customer service and making customers’ lives easier  
• Great teamwork  
• A good initiative  
• Confidence in clerical work 
• Excellent communication and listening skills  
• Comfortable using IT systems 
• Managing customer orders and arranging collection  

Checked all the boxes? This job will close when it's filled, so don't delay, apply today!