Call Centre Assistant

Call Centre Assistant - Maldon 

So, you’re a proactive people person, passionate about retail and offering the best customer service? Sounds like you’d be a great fit here. If you’ve ever considered a career in optics, this Call Centre Assistant role could be perfect for you.    

 As a Call Centre Assistant, you don’t need to have previous optics experience, you just need to be prepared to create an outstanding store environment for both our customers and our team, making sure every patient receives the best care in our stores.    

Our team   

We have a wonderful team of dedicated people in our store ready and waiting for you to meet.    

What’s on offer?   

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:   

• Working hours - 30 hours over 4 days
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription to the Headspace app 
• Eyecare and hearcare discounts for you and your family
• Enjoy an additional paid day off on your birthday to celebrate you!
• Enhanced family leave and company sick pay

Responsibilities:

This position will be covering both the Optical and Audiology departments with some of the following tasks:

• All aspects of administration
• Answering & transferring calls
• Booking and re-confirming appointments
• Responding to customer enquiries
• Updating & filing records
• Processing invoices
• Sending out correspondence

What we’re looking for?   

If this is still sounding like a bit of you, we do need you to have a few skills to get started as Call Centre Assistant. These include:   

• Passion for providing excellent customer service and making customers’ lives easier  
• Great teamwork  
• A good initiative  
• Confidence in clerical work 
• Excellent communication and listening skills  
• Comfortable using IT systems 
• Managing customer orders and arranging collection  

Checked all the boxes? This job will close when it's filled, so don't delay, apply today!