Call Centre Assistant

So, you’re a proactive people person, passionate about retail and offering the best customer service? Sounds like you’d be a great fit here. If you’ve ever considered a career in optics, this Call Centre Assistant role could be perfect for you.    

 As a Call Centre Assistant, you don’t need to have previous optics experience, you just need to be prepared to create an outstanding store environment for both our customers and our team, making sure every patient receives the best care in our stores.    

Our store   

Based in Redditch.    

Our team   

We have a wonderful team of dedicated people in our store ready and waiting for you to meet.    

What’s on offer?   

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:   

• £10 - £12.21 an hour - depending on age 
• 30 hours a week - 4 days a week - alternate weekends 
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription to the Headspace app 
• Eyecare and hearcare discounts for you and your family

Main duties?   

These include:   

• Answering and fielding calls
• Triaging patients 
• Administrative tasks 
• NHS payments 

​​​​​​ Find out more   

If you’ve got all these skills, we’d love for you to apply, but there’s also some desirable experience that could set you apart from the competition if you have it.    

This includes:   

• Experience in optics
• Basic knowledge/experience of optical terminology   

Checked all the boxes? This job will close when it's filled, so don't delay, apply today!