Call Centre Assistant

So, you’re a proactive people person, passionate about retail and offering the best customer service? Sounds like you’d be a great fit here. If you’ve ever considered a career in optics, this Call Centre Assistant role could be perfect for you.    

 As a Call Centre Assistant, you don’t need to have previous optics experience, you just need to be prepared to create an outstanding store environment for both our customers and our team, making sure every patient receives the best care in our stores.    

Our Store

The Specsavers store in Stroud is a busy, customer-focused practice dedicated to delivering high-quality eye care and hearing services to the local community. Situated in a convenient town-centre location, the store combines a welcoming retail environment with modern clinical facilities. The store benefits from excellent public transport links, with nearby bus stops providing regular services to surrounding towns and Stroud railway station within easy walking distance, offering direct connections to Gloucester, Cheltenham and London.

Our team   

The team at the Stroud Specsavers store is friendly, supportive and highly collaborative, creating a positive and inclusive working environment for both colleagues and customers. Made up of experienced optical professionals and retail specialists, the team works closely together to deliver outstanding service at every stage of the customer journey. There is a strong focus on continuous development, with colleagues encouraged to build their skills through training and shared expertise. With a real emphasis on teamwork, communication and mutual support, the Stroud team takes pride in creating a welcoming atmosphere where everyone contributes to success and feels valued for their role within the store.

What’s on offer?   

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:   

• Up to £12.91 an hour
• Part Time - 30 hours per week, to include working weekends
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription to the Headspace app
• Eyecare and hearcare discounts for you 

What we’re looking for?   

If this is still sounding like a bit of you, we do need you to have a few skills to get started as Call Centre Assistant. These include:   

• Strong verbal communication skills with a clear, professional phone manner
• Active listening skills to understand customer needs and issues 
• Ability to work under pressure
• Good time management

​​​​​​ Find out more   

If you’ve got all these skills, we’d love for you to apply.  Checked all the boxes? This job will close when it's filled, so don't delay, apply today!