Call Hub Advisor

Specsavers. A household name and a High Street staple and you could be part of the team.    

As a Call Hub Advisor at Specsavers, you’ll be organised and equipped to tackle a variety of tasks, including all aspects of optical administration including NHS forms and triaging, answering calls and general queries, updating & filing records, and managing appointments. There will be times when you will be required to be based on the shop floor, supporting customers with their in store journey. The aim is to provide a top-notch administrative service with the customer at the focus of all you do, which in turn will support the store’s success.   

Our store   

Specsavers North Street is a busy, customer-focused optical store dedicated to providing high-quality eyecare and excellent customer service. The store offers comprehensive eye examinations, contact lens services, spectacle dispensing and fitting, alongside professional advice and aftercare. The team is committed to delivering a friendly, welcoming experience and ensuring every customer receives the highest standard of care.

What’s on offer?   

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:   

• Full time - 40 hours over 5 days including weekend requirement 
• Up to £12.91 per hour depending on experience
• Great career progression opportunities
• Full training provided
• Additional days leave for your birthday
• Funded subscription to "WeCare"
• Access to the Headspace app
• Enhanced parental leave
• Staff discounts
• Working for a certified Great Place to Work

What we’re looking for?   

If this is still sounding like a bit of you, we do need you to have a few skills to get started as Call Hub Assistant. These include:   

• Previous telephony and administration is advantageous but not essential
• High level of customer service experience 
• Working in a fast - paced environment 
• Organisational skills 
• Good telephone manner
• Desire to learn and progress
• Friendly persona

If you have everything we’re looking for and are excited by this opportunity, we’re excited to hear from you. Checked all the boxes? This job will close when it's filled, so don't delay, apply today!