Clincial Administrator / P.A

Clincial Administrator / P.A - Welwyn Garden City 

Our Store
Based in Welwyn Garden City, we are looking to welcome an administrative P.A to our team to support the store partners!

What's on offer? 

Hours: 40 hours per week - Monday to Friday 09:00 - 17:30 

Salary: Up to £28,000 (depending on experience)

Benefits: 

• Extra day off on your birthday
• No weekend working 
• Team bonus potential
• Staff discount
• Enhanced sick pay
• Enhanced pay for family leave
• WeCare employee support services
• Access to Headspace App

So, you’re a proactive people person ready to be the friendly face our stores need? Sounds like you’d be a great fit here. So, if you’ve had previous optical experience as an Optical Advisor or Dispensing Assistant, this role could be perfect for you.  

As a Clinical Adminstrator, you’ll use your passion for the Specsavers brand, products and services alongside your incredible customer service skills, to create an outstanding store environment for both our customers and our team.  

Some of the key tasks are as follows -

• Clinical diary management + structure
• Triaging all booked appointments via PVQ's / emails / phone, (to ascertain patients needs), so all concerns are address at the initial appointment. 
• Optics confirmation calls 
• Proficient with Microsoft Teams / Outlook and other Office 365 systems. Including managing teams channels and task boards
• Monitoring and responding effectively to emails within Specsavers customer email and NHS email inboxes
• Engagement with external clinical providers, such as private and NHS ophthalmology clinics and GP's
• Daily cashing up 
• Daily NHS admin / submission process / Hospital vouchers
• Proficient with audit data, (minimal) booking and amending appt's only. (Audiology have their own administrator). 

What we’re looking for? 

Some of the skills we’re looking for include: 

• Previous optical experience as an Optical Advisor or Dispensing Assistant  

• Passion for providing excellent customer service 

• Teamworking 

• IT confident 

• Excellent communication and listening 

• Ability to adapt and develop 

Find out more 

If you have everything we’re looking for and are excited by this opportunity, we’re excited to hear from you. Head to our website to learn more about the role, or even better, apply now.  

We’re always keen to progress our Clincial Administrator for the right person, this role could be your first step to a long and successful career!