Customer Service Specialist

Join the Specsavers Corporate Eyecare Team!

Are you ready to make a real difference in people's lives through better sight and hearing?

At Specsavers, we're all about delivering outstanding value, being loved by every customer, and creating a workplace where everyone is proud to belong as we grow our business.

Specsavers Corporate Eyecare helps businesses across the UK and Ireland protect their employees' eyesight and meet legislative requirements. We build long-term relationships with national and local employers, increasing the number of customers we serve in our stores. Join our lovely, flexible team where you can work 3 days in the office and 2 days from home. Enjoy full support, training and progression opportunities!!

As a Specsavers ambassador, you'll be the first point of contact for our business-to-business customers, delivering a professional and effortless experience. You'll support our store colleagues with queries related to corporate eyecare services. Your role will involve managing emails, processing payments, handling administrative tasks, and providing excellent customer service. You will also act as front-line support for our Specsavers store colleagues with queries related to the delivery of the corporate eyecare service in store. With a new internal system launching in June, it's an exciting time to join and learn!

We're looking for someone with experience in customer service or a similar role, who can bring excellent communication skills and a confident, professional phone manner to the team. You should be comfortable using Microsoft Office and have great listening skills, with the ability to work well both independently and as part of a team. You'll need to be confident managing your own workload and diary, making decisions when needed, and seeing query through to a full resolution. Strong relationship building skills are key, as you'll be working closely with both clients an internal stakeholder. We're also keen to hear how you've demonstrated Specsavers values and behaviours in your previous roles.

Join us as a Customer Service Specialist and be part of a team that is dedicated to changing lives through better sight and hearing.

Apply today!