Clinical Co-ordinator

So you’re an organisation expert wanting to take your career to the next level? Our Clinical Co-ordinator role could be perfect for you.  

As a Clinical Co-ordinator at Specsavers, you’ll be a key part of our Audiology business. You’ll make sure all administration and clinic scheduling is completed in the most effective, efficient way possible, and you’ll always put the customers first. 

Our business  

Based in Richmond, you will be part of a busy and fun team. 

Our team  

We have a wonderful team of dedicated people ready and waiting for you to meet.   

What’s on offer?  

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:   

• Salary - Up to £30,000 per annum (Depending on experience) 
• 40 hours per week including weekend working 
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription to the Headspace app 
• Eyecare and hearcare discounts for you and your family
• Enjoy an additional paid day off on your birthday to celebrate you!
• Enhanced family leave and company sick pay

What we’re looking for? 

Some of the key tasks are as follows -

• Clinical diary management + structure
• Triaging all booked appointments via PVQ's / emails / phone, (to ascertain patients needs), so all concerns are address at the initial appointment. 
• Optics confirmation calls 
• Proficient with Microsoft Teams / Outlook and other Office 365 systems. Including managing teams channels and task boards
• Monitoring and responding effectively to emails within Specsavers customer email and NHS email inboxes
• Engagement with external clinical providers, such as private and NHS ophthalmology clinics and GP's
• Proficient with audit data, (minimal) booking and amending appt's only.

Some of the skills we’re looking for include: 

• Previous optical experience 
• Passion for providing excellent customer service 
• Teamworking 
• The ability to manage pressure and conflicting demands and prioritise tasks and workload.
• IT confident 
• Excellent communication and listening 
• Ability to adapt and develop 

In short, if you’re ready to get started and drive your career and our practice forward, we can’t wait to hear from you.