Contact Lens Operations Manager

6 Month Secondment Role

Are you ready to make a real difference in the lives of a million people? If so, this might be the perfect opportunity for you!

As the Contact Lens Operations Manager, you'll be at the heart of our mission to transform lives through contact lenses. Your role will be crucial in executing our 5-year strategy, ensuring we deliver top-notch customer experiences and grow the category alongside Partner Profit.

You'll lead and innovate, taking charge of planning, developing, and delivering best practices that help our Partners and their teams excel. Collaboration and communication will be key as you work closely with store colleagues, gathering feedback to identify gaps and deliver effective training and guidance. You'll drive projects from concept to delivery, managing everything to ensure it runs smoothly.

Supporting and training store colleagues will be a big part of your role, helping them understand how their work impacts key business metrics. You'll also be the go-to person for communication, ensuring everyone is on the same page and motivated to achieve our goals.

To excel in this role, you'll need a strong dedication to delivering exceptional customer service, along with previous experience in store management or leadership. A thorough understanding of store operations and performance data is crucial. You'll also need effective communication skills, a proven ability to manage multiple projects and stakeholders, and a solid grasp of key business drivers and KPIs.

Essential skills include a strong customer service focus, previous experience in store management or leadership roles, and a detailed understanding of store operations. You'll need excellent communication skills across various media and the ability to work cross-functionally, engaging and managing stakeholders effectively. A proven track record in delivering performance-enhancing initiatives and managing multiple projects with multiple stakeholders is important.

Experience in planning, writing, editing, researching, and producing various types of publications is also necessary. Additionally, a good understanding of key business drivers and KPIs, the ability to create and maintain a flexible and inclusive working environment, and the ability to prioritise work and manage your own workload to tight deadlines are essential.

Desirable skills include a good understanding of the contact lens industry and market, familiarity with Microsoft platforms for communication and content creation, and experience working within a Joint Venture Partnership or Franchise environment.

Does this sound like a role you'd be excited about? What aspect of this job interests you the most?