Customer Service Advisor

Are you ready to shine in customer service?

As a Customer Service Advisor - Finance - up to 10 month FTC, you’ll assist with over 1,500 optical, audiology, home visit and NewMedia business areas across the UK, ROI and the Netherlands. Our team processes around 6,000 finance queries from our stores, suppliers and internal colleagues. You’ll dive into a variety of tasks from taking incoming calls, logging queries for investigation, and handling a daily allocation of new emails and portal queries, all while keeping your portfolio of active queries in check.

Collaboration is our secret power, you’ll build relationships within the Finance Customer Response team and beyond, making sure you provide top-notch service standards and embodying our team ethos. You’ll follow the right escalation routes for specialist queries and provide timely solutions, always adhering to policies and procedures. Plus, your impact will go beyond the daily tasks as you contribute to ad-hoc projects and drive continuous improvement helping shape our team’s annual plan

You’ll bring customer service experience; gain invaluable exposure across various departments, diving deep into all aspects of Finance. This is a fantastic opportunity to learn and grow, with study support available for customer service or accounting qualifications. Bring your positive, proactive approach and a commitment to getting things right first time and you’ll thrive in our fast-paced environment. If you’re always eager to learn, improve and can juggle multiple tasks with ease, then this role is perfect for you.

This role closes on 10th July 2025; however, we may close the advert sooner if we get inundated with high-quality applications. So don’t delay your application, apply now – you’ll be glad you did.

Happy to talk about flexible working or part time hours!