Home Visits (Domiciliary) Office Manager

Home Visits (Domiciliary) Office Manager 

At Specsavers, we’re passionate about delivering outstanding care to our customers and creating a workplace where our people can thrive. We’re now looking for a Home Visits (Domiciliary) Office Manager to support our Directors in running a successful, customer-focused business. 

About the Role 

As a Home Visits (Domiciliary) Office Manager, you’ll play a key role in the day-to-day running of the business - helping the team to deliver exceptional service while driving performance and commercial success.  

You’ll set the standard for a customer-first mindset, empowering the team to make the right decisions for every individual. Through coaching, leadership, and development, you’ll help the team reach their full potential while ensuring every customer receives a personalised and welcoming experience. 

You’ll also use KPIs and business insights to improve efficiency, reduce costs, and maximise profitability - supporting the continued growth of the Home Visits business. 

What You’ll Be Doing 

• Lead by example, delivering a world-class customer experience 

• Inspire, coach and develop the team to achieve their best 

• Foster a culture of continuous improvement 

• Drive the business key performance indicators (KPIs)  

• Support recruitment, onboarding, and ongoing training of team members 

• Conduct regular 1-2-1s, performance reviews, and team meetings 

• Work closely with Directors to identify business improvements and growth opportunities 

• Ensure strong financial controls, including management of bad debt 

• Oversee accurate and compliant administration of NHS GOS claims, fees and vouchers, ensuring timely processing and adherence to regulatory standards 

• Manage clinic diaries, routes and scheduling to maximise efficiency 

• Oversee call centre operations and ensure excellent customer communication 

• Handle customer queries and complaints professionally and efficiently 

• Maintain compliance with Health & Safety and regulatory standards 

• Build and maintain relationships with Care Homes and support business growth 

• Support local marketing and community outreach activity 

• Oversee stock management, reporting, and general administration 

• Support the Directors with ad-hoc tasks and projects as required 

What We’re Looking For 

• Proven leadership experience with the ability to motivate and inspire a team 

• Current or recent previous experience within Optics – this is essential for this role  

• Strong organisational and problem-solving skills 

• Commercial awareness with experience working to KPIs 

• Have an in depth understanding of and be able to explain NHS sight test eligibility and the Domiciliary supplementary fee to customers and their family/care givers 

• Excellent communication and customer service skills 

• Ability to manage multiple priorities in a fast-paced environment 

• Confidence in handling customer queries, complaints, and sensitive situations 

• A proactive mindset with a passion for continuous improvement 

Why Join Specsavers?