Insights Knowledge Manager

Do you love turning data into decisions and insights into impact?

Are you excited by the opportunity to build something from the ground up that enables teams across the globe to truly understand their customers? If so, this could be the perfect role for you.

The newly created Insight Capability Hub is a global powerhouse designed to champion customer centricity and data-driven decision-making across the business. Our mission is to help colleagues around the world understand our customers and categories better than anyone else. And we need you to lead the charge on insight knowledge management.

As the architect of our global insights library, you’ll design the systems, processes, and strategies that make it easy for teams to find, share, and act on insights. You’ll collaborate across four core teams, Brand Tracking & Campaign Evaluation, Insights & Market Research, Marketing Effectiveness, and Insight Knowledge Management, to connect the dots and organise content that drives action.

You’ll define best practices, build governance frameworks, and create standardised templates that make insight sharing seamless. From taxonomy to templates, from access controls to AI innovations, you’ll be the go-to person for all things insight knowledge. You’ll also partner with the Academy of Marketing to educate and inspire teams across regions, delivering training and workshops that bring insights to life.

You’ll bring a solid background in knowledge management, including hands-on experience with platforms and systems that support collaboration and content development. With a research background, ideally gained within a retail environment or an agency working with retail brands, you’ll understand research methodologies and how they inform strategic decision-making.

You’ll have a talent for converting complex data into clear, strategic insights that bring information to life. As a digital storyteller, you know how to craft compelling narratives from data and are confident leading workshops and training sessions to embed insight-driven thinking across the business. You’ll be comfortable navigating a fast-paced, matrixed global organisation and will have the ability to communicate complex ideas clearly to different audiences.

This role requires flexibility with working hours, including some early mornings or late evenings to support global teams across different time zones. It also involves travel for team meetings, workshops, and cross-functional collaboration.

This role closes on 30 September 2025: however, we may close the advert sooner if we get inundated with high-quality applications. If the idea of building a smarter, more connected insight network excites you and you’re passionate about helping teams make more informed decisions every day, we’d love to hear from you.

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