We are seeking a passionate and driven individual to join our London division as a Regional Relationship Manager to support 24 stores in Central London. Ideally, you’ll live within easy travel distance to allow for regular travel to meet with the store Partners. Specsavers purpose is to improve lives through better sight and hearing; this role is an opportunity to really make a difference.
As a Regional Relationship Manager, you’ll be the cornerstone of our operations, working closely with Partners and the Support Office to build trusted relationships and drive exceptional customer service. Your role will be pivotal in creating and delivering a local business plan that aligns with our annual objectives, ensuring growth, profitability, and a seamless customer experience.
In this role you can have an impact on the growth and commercial performance of multiple businesses within your region. You will identify opportunities for new business growth, recommend improvements to enhance customer experience, and ensure that every business has a detailed and personalised plan for success. You’ll monitor competitors and where relevant develop strategies for positive change.
Your established relationship-building skills will be required as you develop a deep understanding of each business within your region. You’ll confidently bring to life all aspects of retail operations, from merchandising guides to health and safety protocols, ensuring that our high standards are consistently met. Your role will also involve facilitating two-way communication between Support Office and our Partners, resolving issues and providing support to drive business improvement.
You’ll be highly visible, spending the majority of your time in businesses or engaging in partner-facing activities. Your ability to provide compelling and inspirational communication through regular updates and meetings will be key to driving business improvement and ensuring clarity on business-critical activities.
Your support will extend beyond business operations to the personal development of our Partners. Acting as a coach and mentor, you will support their well-being and professional growth, helping to develop the next generation of leaders within our organisation.
Risk management will also be a critical aspect of your role, creating plans for businesses in need of support. Your strong working relationships with Partners will enable you to ensure compliance with brand standards and maintain an exceptional customer experience.
To apply, as well as being located within or within easy reach of central london, you’ll need experience in multi-site retail or commercial operations, this role will be looking after 24 stores. You’ll be comfortable with a P&L and have strong financial and analytical skills. You’ll be an excellent communicator and use your experience to build meaningful business relationships quickly.
Join us as a Regional Relationship Manager and be part of a team that is dedicated to changing lives through better sight and hearing.
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