Retail Manager

Retail Manager Wellington Specsavers 

Are you a motivated and enthusiastic leader with an eye for detail?  Do you wish to bring your skills and ambition to a world-renowned company and respected brand? You’ve come to the right place.

At Wellington Specsavers we have an exciting opportunity to work alongside our dedicated Directors and Store Operational manager to help our established optical practice in maintaining and growing its success as a leading healthcare provider in the local community.

In leading a team of skilled individuals, you will be making a difference each and every day by helping to improve the hearing and sight of our patients.

This is a managerial role with purpose and meaning. The right candidate will find a work environment which encourages ideas and creativity to help drive customer-care and business success. You will be working alongside our experienced Operational manager to drive retail operations, customer service and team development. 

At Wellington, we have a wonderful team of professionals consisting of loyal colleagues of over 30yrs experience to optical apprentices beginning their optical career, and everything in between. We pride ourselves in our inclusive and friendly ethos, offering development and learning opportunities to all. In your role you would be expected to lead by example; providing the highest levels of customer-care and motivating the team to do the same.

Our store and team

Located in the heart of the historic market down of Wellington. Ample public parking and train station within 5min walk. 

Being part of the Specsavers group, you will have access to industry-leading training, support and technology. 
We are a friendly practice and pride ourselves on our highly skilled and supportive team. 
We organise social events, fundraising days, colleague recognition and team incentives to celebrate wins and keep things fun.

What we’re looking for

• Previous retail managerial experience
• Optical experience is preferred, but not essential
• Confident leading by example - experienced in coaching and motivating teams to deliver on customer service and sales targets
• Excellent leadership skills with the ability to motivate and steer a team towards success
• Attention to detail in all administrative duties
• Excellent communication skills, both verbal and written, to encourage the best from all team members and maintain customer trust.

What the job entails

• Managing the day-to-day running of the store and setting the tone for a professional, and approachable customer-focused attitude
• Ownership of presentation, cleanliness and compliance to ensure smooth running of the store
• Managing colleagues and customers with confidence and compassion, to ensure every customer leaves with a positive experience
• Leading the team with a positive, solutions-focused mindset to ensure KPIs are achieved, and high standards of customer service are consistently maintained
• Collating feedback to improve in store processes
• Coaching and motivating team members through both individual and group feedback and 121s alongside the Store Operational Manager
• Performance management - Utilising daily/ weekly/ monthly reports to grow confidence in the team and address any under-performance
• You will be managing a team with a variety of experience and clinical knowledge, providing you with the opportunity to help develop skillsets and shape future careers at all levels

What can we offer?

At Specsavers, we’re proud to be an equal opportunities employer. We embrace the diversity of our colleagues and foster a professional and inclusive working environment to allow all colleagues to reach their full protentional. 

In additional to providing excellent support, through training and development opportunities, we have an extensive benefits package:

• Competitive salary
• Full time - 30 or 37.5 hours - Saturday working is essential
• 28 days annual leave plus an extra day for your Birthday.
• We will auto-enrol you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• Perks plus  (Medical and dental cover)
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription to the Headspace app
• Eyecare and Hearcare discounts for you

Find out more 

If you have everything we’re looking for and are excited by this opportunity, we’re eager to hear from you. Apply now for more details.