Scheduler/Administrator

So, you’re an organisation expert wanting to take your career to the next level? Our Scheduler/Administrator role within our Home Visits service could be perfect for you.

As a Scheduler/Administrator with Specsavers, you’ll be a key part of our business, ensuring clinic scheduling and appointment booking is completed in the most effective and efficient way possible for our Home Visits Audiology team, while always putting our customers first. The role also involves administrative duties, including updating customer files, therefore strong attention to detail is essential. You’ll handle a high volume of incoming calls, as well as making outbound calls to customers. As such, excellent communication skills and a professional telephone manner are required. You will liaise closely with our Audiology team as they deliver clinics across the region, along with external parties, so confidence when dealing with people is important.

We're looking for someone who has a level-headed approach to managing day-to-day customer care, with an emphasis on route planning and scheduling appointments across our region, and delivery of excellent customer service for our Home Visits Audiology team, someone who can work at pace managing a busy workload, sometimes with conflicting deadlines, and who demonstrates excellent time management skills. You will need to be confident working on your own initiative. Current or previous appointment setting or scheduling experience is preferred for this role.

You’ll be part of a supportive team delivering care to people who are unable to visit our stores, meaning you’ll make a real difference every day.

Our business  

This role is based in our office in Birstall, West Yorkshire.

Our team  

We have a wonderful team of dedicated people ready and waiting for you to meet.   

What’s on offer?  

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:   

• £25,174 per annum
• Full-time: Monday to Friday
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription to the Headspace app 
• Eyecare and hearcare discounts for you and your family
• Enjoy an additional paid day off on your birthday to celebrate you!
• Enhanced family leave and company sick pay

What we're looking for:

• Previous route planning, appointment setting or scheduling and administration experience preferred
• Able to manage a busy workload and prioritise conflicting deadlines
• Call centre, office experience and customer service skills are desired
• Previous or current audiology experience will be very welcomed, but is not essential

If you're looking for a role where you can make a real difference to people's lives, and be part of a supportive team, we'd love to hear from you.

Please note: We expect a high level of interest in this vacancy and may close applications before the advertised closing date. We encourage you to apply as soon as possible.