Technology Customer Care Team Leader

At Specsavers, we’re on a mission to change lives through better sight and hearing. We do this by delivering outstanding value, being loved by every customer, and creating a workplace where every colleague feels proud to belong. As our business grows, so does our commitment to exceptional service—and that’s where you come in.

You’ll be leading a team of Customer Care Analysts who manage escalations and complaints across our IT department that are raised by our internal colleagues  . You’ll be the steady hand during disaster recovery situations, working closely with store Partners and the Retail Support Team. Your leadership will help us meet key performance targets, from first contact fix rates to response times across telephony, live chat, and our ServiceNow portal.

You’ll bring solid experience in leading high-performing teams in a fast-paced support environment. You know how to coach, develop, and inspire your team to deliver outstanding customer service. You’re confident making decisions, communicating clearly at all levels, and advocating for our customers. You’ll be the kind of leader who spots opportunities for improvement and acts on them, always with a mindset of continuous service enhancement.

If you’re ready to take the next step in your leadership journey and help shape the future of internal customer care at Specsavers, we’d love to hear from you. Apply now and help us build a team that’s driven by care, respect, and results.