Trainee Optical Assistant

So, you’re a proactive people person, passionate about retail and offering the best customer service? Sounds like you’d be a great fit here. So, if you’ve ever considered a career in optics, this Trainee Optical Assistant role could be perfect for you.  

As a Trainee Optical Assistant, you don’t need to have previous experience, you just need to be prepared to create an outstanding store environment for both our customers and our team, making sure every patient receives the best care in our stores. 

Our business  

Based in Helensburgh - 16 E Princes St, Helensburgh G84 7QA.

Our team  

We have a wonderful team of dedicated people in our store ready and waiting for you to meet.    

What’s on offer?  

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:   

• Salary £10.20 - £12.41 per hour
• Working hours - 37.5 (to include regular Saturday working) 
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription to the Headspace app 
• Eyecare and hearcare discounts for you and your family
• Enjoy an additional paid day off on your birthday to celebrate you!

 Job responsibilities

• Act as the first point of contact for walk-in customers, greet every customer warmly, arranging repairs or addressing concerns as appropriate
• Perform pre-tests, dispenses, collections, repairs and adjustments
• Proactively engage with customers to explore their needs and offer assistance
• Clearly communicate Specsavers products, services, and promotional offers to customers
• Maintain a clean, organised, and visually appealing front-of-store environment in line with Specsavers retail standards
• Collaborate closely with the shop floor and clinical teams by monitoring the clinic flow and communicating any delays to enhance efficiency throughout the customer journey
• Embrace change positively and promote cross-team collaboration in alignment with Specsavers’ vision and values

What we’re looking for? 

If this is still sounding like a bit of you, we do need you to have a few skills to get started as a Trainee Optical Assistant. These include:  

• Passion for providing excellent customer service and making customers’ lives easier 
• Great teamwork 
• A good initiative 
• Confidence in using IT systems 
• Excellent communication and listening skills 
• Prepared to step out of your comfort zone and try something new 
• Able to receive feedback and be open to development, knowing we’ll be there to support and guide you throughout your process (with your openness and our guidance, your opportunities will be endless). 

Checked all the boxes? This job will close when it's filled, so don't delay, apply today!