Administration & Scheduling Assistant

Role: Administration / Scheduling Assistant (Work From Home with view to being office based in future)

Salary: £24,375.00 per annum 

Hours: Full time 9am to 5pm, Monday to Friday 37.5 hrs a week

Holidays: 28 days including bank holidays 

Location: Grantham - must be local and drive to be able to attend team meetings, training and at short notice and live locally to Grantham.

We are actively recruiting an Administration / Scheduling Assistant to join the lovely team here at Specsavers Domiciliary based in Grantham.  

In this role, you would help to plan the clinics and schedules for the clinical teams that are out and about providing eye care services to patients in their own homes. You will also be making and taking calls from customers and care home clients.  They may be asking you to book in patients for us to visit or asking to cancel appointments, so you will need to update customer records as well as route plan visits for the field-based teams. Organising deliveries back to patients is something else you will be involved in as well as liaising with the field-based teams. 

The role requires great attention to detail as well as strong administration and customer care skills. You must be PC literate and have an excellent telephone manner. 

 About Specsavers Home Visits  

Our passion is to deliver outstanding customer care, combined with sound dispensing advice and product recommendations that best suit individual customer needs. In addition to the highest quality equipment, we aim to provide both our office staff and our customers with an excellent overall environment. At Specsavers, we treat people as we would wish to be treated, and as such, you will be supported by well trained and motivated home visits staff, in addition to an expert professional team. Our expectation is that you will share our vision to provide our patients with the very best professional service as well as exceptional customer care on every Home Visit.  

Interviews will take place locally and may be via Microsoft Teams or Face to Face