Call Centre Administrator

As a Call Centre Assistant at Specsavers, you’ll be organised and equipped to tackle a variety of tasks, including all aspects of optical administration including NHS forms and triaging, answering calls and general queries, updating & filing records, and managing appointments. The aim is to provide a top-notch administrative service that will support the store’s success.  

Location: Lakeside - Unit 82, Lakeside Shopping Centre, West Thurrock RM20 2ZP ·

• Salary - £8.60 - £11.64 per hour depending on age 
• Hours –  Full Time 40 hours, Part time hours can be considered
• A monthly bonus scheme after probation

• Specsavers Perks – our discounted benefits scheme

• WeCare – UK confidential employee helpline

• Outstanding clinical and professional development opportunities

• Discounted hearing and eyecare benefits 

• Enhanced sick pay (after a year or service) 

• Enhanced pay for family leave (Maternity/Paternity etc)

What we’re looking for?  

If this is still sounding like a bit of you, we do need you to have a few skills to get started as Call Centre Assistant. These include:   

• Passion for providing excellent customer service and making customers’ lives easier  

• Great teamwork  

• Experience with record keeping and managing appointments 

• Confidence in using IT systems  

• Good Administration Skills 

• Excellent communication and listening skills  

• Able to receive feedback and be open to development, knowing we’ll be there to support and guide you throughout your process 

Find out more  

If you’ve got all these skills, we’d love for you to apply, but there’s also some desirable experience that could set you apart from the competition if you have it.   

Checked all the boxes? Now’s the perfect time to apply!