Squiggly Career. Straightforward Purpose.

Matthew Irvine didn’t plan a linear career—and that’s exactly what’s made it so impactful.

He joined Specsavers in 2017 as a Divisional Support Manager, a development role designed to help new starters build confidence and capability. Within a year, he’d held three roles back-to-back, each deepening his understanding of the business and the Specsavers partnership. 

From there, Matthew moved into retail operations, helping drive standards and support across the UK and Ireland. He became Head of Retail Operations just as Covid hit, helping partners pivot to urgent and essential care. It was a defining moment—one that showed how adaptable, resilient, and people-focused Specsavers truly is. 

Over the next few years, Matthew took on regional leadership roles, project delivery across UK/ROI and Northern Europe, and a global strategy role focused on long-term planning and AI capability. Today, as Director of Customer Operations, he’s using everything he’s learned to shape the customer experience—whether in-store or through Specsavers’ award-winning contact centre. 

What’s powered his journey? Saying yes to unexpected opportunities. Staying curious. And believing in the difference Specsavers makes every single day.

From supporting partners through the chaos of Covid to witnessing the life-changing work of the home visits team, Matthew’s proudest moments are rooted in purpose. Whether it’s restoring someone’s hearing, helping a child through their first eye test, or simply offering meaningful human connection—Specsavers changes lives.

Outside of work, Matthew’s passions include football (Leeds United), Formula 1 (McLaren), and travelling—especially skiing in Austria with a side of après ski. 

His advice to anyone considering Specsavers? 

 “Just do it. If you want to make a difference and grow in a business that lives its values—this is the place.”